Know your rights when it comes to vehicle repair and maintenance.
Did you know?
- You are not required to take your vehicle to the dealer in order to maintain your warranty.
- A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.
No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality Advance Auto Parts auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.
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Do I have to use the manufacturer's original equipment parts to keep my warranty valid? |
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Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as Advance Auto Parts auto parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more. |
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What do I have to do to keep my car or truck's warranty in effect? |
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Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it. |
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My car is a leased vehicle. Am I responsible for maintenance? |
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Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual. |
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What parts should be replaced and at what intervals should these services be performed? |
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Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements. |
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What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty? |
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The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered. |
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How does the quality of aftermarket parts compare with original equipment parts? |
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Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by Advance Auto Parts meet or exceed manufacturers' specifications. |
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If I do have a warranty-related problem with a dealership, what rights do I have? |
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If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help. |
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My car was in the shop and I borrowed my mother's. It died on the highway and Geico was able to get me a tow much sooner than AAA. The driver arrived exactly when he told me he would, and was a very capable, nice, pleasant young man. Cody got into the car, which due to the mechanical issue, locked with the keys inside it and was very empathetic when I explained my issue of PTSD on highways, the result of an accident. He drove carefully, was a good conversationalist and was careful to check my taste in music. I would absolutely recommend this company. They were quick, efficient and have an excellent staff. Thank you!
Chris was very accommodating to make sure I had transportation available when the work on my truck was taking a lot longer than anticipated (Due to a third party diagnostic issue). Leon is awesome and very positive. I've been doing business here for years and will continue.
I had a really good experience, I would highly recommend anyone to use this company. My car was towed with great care, my lower ball joint were broken and I was concerned that they wouldn't be able to put the car on the tow truck. But Luis reassured me that it will be ok and was very polite. He treated my car like it was his.
I've been using Darrell's for 5+ years now. I wish I found them sooner! They're the best Auto Repair shop I've ever dealt with. They're reliable, trustworthy, VERY knowledgeable, and the entire crew are just "good people". They care about their customers and take an extreme amount of pride in what they do. Whether it's routine maintenance, or issues with your vehicle, you can absolutely TRUST they will do a great job. I have 3 children, with a couple older vehicles in the mix and they always make sure they're safe and road ready. For my newer vehicle, I'd been using a dealer for quite some time. After first going to Darrell's through a neighbor's recommendation, I found out the dealer wasn't providing nearly the same level of service that Darrell's does. They go above and beyond to make sure your vehicle is in the best shape possible. Thanks to Darrell, Chris, Leon, Lori and the entire crew!
Brian from Darrell auto service did a wonderful job. They towed my car within the hour and he even told me what the issue was with the car. Very knowledgeable very professional and very nice. I would highly recommend them and will only use them from now on.thanks again Brian for a terrific job...
I want to give a shout-out to Brian who towed my car last night during torrential rain. He was very kind and somehow got me in and out of the tow truck safely. I am almost 72, so this was not an easy feat. He also went beyond the call of duty and put my garbage bin and recyclable bin out near the road for pickup today. I can't thank him enough. And thank you for your service in the Navy.
