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Best Auto Repair, Wallingford

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CUSTOMER SURVEY

 5 Verified Review(s)

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Darrell's Auto Service and Towing is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Darrell's Auto Service and Towing we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.


what our customers say

My car was in the shop and I borrowed my mother's. It died on the highway and Geico was able to get me a tow much sooner than AAA. The driver arrived exactly when he told me he would, and was a very capable, nice, pleasant young man. Cody got into the car, which due to the mechanical issue, locked with the keys inside it and was very empathetic when I explained my issue of PTSD on highways, the result of an accident. He drove carefully, was a good conversationalist and was careful to check my taste in music. I would absolutely recommend this company. They were quick, efficient and have an excellent staff. Thank you!
B
, 08/29/2022

Chris was very accommodating to make sure I had transportation available when the work on my truck was taking a lot longer than anticipated (Due to a third party diagnostic issue). Leon is awesome and very positive. I've been doing business here for years and will continue.
T
, 12/01/2021

I had a really good experience, I would highly recommend anyone to use this company. My car was towed with great care, my lower ball joint were broken and I was concerned that they wouldn't be able to put the car on the tow truck. But Luis reassured me that it will be ok and was very polite. He treated my car like it was his.
M
, 03/16/2022

I've been using Darrell's for 5+ years now. I wish I found them sooner! They're the best Auto Repair shop I've ever dealt with. They're reliable, trustworthy, VERY knowledgeable, and the entire crew are just "good people". They care about their customers and take an extreme amount of pride in what they do. Whether it's routine maintenance, or issues with your vehicle, you can absolutely TRUST they will do a great job. I have 3 children, with a couple older vehicles in the mix and they always make sure they're safe and road ready. For my newer vehicle, I'd been using a dealer for quite some time. After first going to Darrell's through a neighbor's recommendation, I found out the dealer wasn't providing nearly the same level of service that Darrell's does. They go above and beyond to make sure your vehicle is in the best shape possible. Thanks to Darrell, Chris, Leon, Lori and the entire crew!
R
, 03/11/2022

Brian from Darrell auto service did a wonderful job. They towed my car within the hour and he even told me what the issue was with the car. Very knowledgeable very professional and very nice. I would highly recommend them and will only use them from now on.thanks again Brian for a terrific job...
T
, 12/28/2021

I want to give a shout-out to Brian who towed my car last night during torrential rain. He was very kind and somehow got me in and out of the tow truck safely. I am almost 72, so this was not an easy feat. He also went beyond the call of duty and put my garbage bin and recyclable bin out near the road for pickup today. I can't thank him enough. And thank you for your service in the Navy.
B
, 08/25/2021

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